Shipping & refund policy

ORDER PROCESSING

Please allow for 1-2 weeks for your order to be processed.

Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.

ORDER CHANGES & CANCELLATION

We do not accept order changes once an order has been placed.

To request an order cancellation, please contact us immediately at enquiries@jiawenart.net with your name and order number. We do not accept cancellations once an order is marked as “shipped” or “fulfilled”.

ORDER CONFIRMATION & TRACKING

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.

You will receive an additional email with tracking information once the order has shipped. Tracking numbers will be active within 24 hours.

If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us at enquiries@jiawenart.net.

CUSTOMS, DUTIES, INTERNATIONAL TAXES

We are not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

These costs may vary from country to country.

INCORRECT SHIPPING ADDRESS

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact enquiries@jiawenart.net with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.

RETURNED ORDERS DUE TO INCORRECT ADDRESS

Please contact enquiries@jiawenart.net with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

LOST PACKAGES

We are not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim.

RETURNS

All sold items are strictly NON-REFUNDABLE / RETURNABLE.

Exceptions are if a customer receives damaged goods and/or receives an incorrect item from us. Please send us an email with proof for a replacement or refund of the item you ordered.